Posts Tagged ‘ hp ’

The Buzz on Demand Planning & Forecasting Software

May 6, 2010
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The Buzz on Demand Planning & Forecasting Software

A big treat in attending a conference is not only learning from attendees, but also having the benefit of one-stop shopping when it comes to vendors in the exhibit hall.  These vendors travel across the country, often times lugging huge displays, screens, white papers and swag to meet with current and potential clients and...

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Can Forecasting Help Me Staff a Specific Hewlett-Packard Call Center at 10:30 am on a Friday?

March 18, 2010
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Can Forecasting Help Me Staff a Specific Hewlett-Packard Call Center at 10:30 am on a Friday?

We can do a good job of predicting this, but the question is “Can we do better?”.  The Statistician W. Edwards Deming showed Japan’s auto industry the importance of increasing quality and HP aims to do the same. How do you staff a calling center optimally so that you balance the phones getting answered...

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